We're a tiny indie team and we read every message. Drop us a line and we'll get back to you within 48 hours.
Tell us what's happening, what device you're on, and what you've already tried.
Email SupportFirst, fully close and reopen Bubble Pop — purchases sometimes take a moment to sync. If your diamonds still haven't appeared, tap "Restore Purchases" in the Settings menu inside the game.
Still no luck? Email us with your Apple receipt (you can find it in your iPhone's Settings → [your name] → Media & Purchases → Account Settings → Purchase History) and we'll sort it out.
Open Bubble Pop on your new device, sign in with the same Apple Account you used for the original purchase, then go to Settings inside the game and tap "Restore Purchases." Your diamond packs will be re-credited to your account.
Note: cloud save sync for game progress (scores, achievements, skins) is coming in a future update. For now, gameplay progress is stored on each device individually.
Try these steps in order:
1. Force-close Bubble Pop (swipe up from the bottom of the screen and swipe the app card away), then reopen.
2. Restart your iPhone or iPad.
3. Make sure you're on the latest version of iOS and the latest version of Bubble Pop from the App Store.
If the issue persists, please email us with your device model, iOS version, and what you were doing when the crash happened.
Refunds for App Store purchases are handled directly by Apple. Visit reportaproblem.apple.com, sign in with your Apple Account, find the purchase, and tap "Report a Problem."
If Apple needs additional context, let us know and we're happy to help.
We'd love to hear it. Email us at the address above with as much detail as possible. Bug reports including a screenshot or short screen recording are especially helpful.
An Android version is in development. Follow updates by emailing us and asking to be added to the launch list.